Miles Medical Centre
Information
Practice Information

Welcome to Miles Medical Centre, a primary care general practice providing a range of medical and nursing care to the community of Miles and the Western Downs.

Miles Medical Centre is staffed by Medical Officers that provide 24 hour emergency care to Miles Health Service
and in the event of an emergency will be called away from the practice.

We apologise for any delay in consultation due to such circumstances.

Miles Medical Centre is a non-harassment and non-aggressive workplace. Any phone call, verbal conversation deemed to be offensive will be discontinued by staff.

Location:

  • 79 Marian Street (Turn Right off Warrego Hwy heading West through Miles, at Colamba Street take the first Left at Marian street, entry is at the second driveway on the right)

 

Practice Hours

Monday-Friday

  • 9.00 am to 1.00 pm,
  • 2.30 pm to 5.00 pm

Saturday

  • 9.00 am to 12.00 pm,

Education

Miles Medical Centre strongly supports ongoing medical and nursing education. 

All medical officers participate in ongoing education through the Royal Australian College of General Practitioners (RACGP) and
Australian College of Rural and Remote Medicine (ACRRM). 

Our medical officers are generally registered with the Medical Board Queensland and are optional members of the Australian Medical Association.

Nursing staff participate in regular education and are members of the RACGP and Queensland Nursing Council.

Miles Medical Centre is a teaching practice for medical students and actively supports and assists University of Queensland and James Cook University.

Telephone Access

    GP's working at this practice may be contacted during normal oprating hours preferable by appointment.

    If wanting to speak to a GP, a detailed message will be taken and reception staff who will consult with the Doctor and how they want to proceed.

    If an email is sent through it is forwarded to the designated Dector to read.

      Billing

        Only holders of current pension, health care card, DVA card and children under the age of 16 are bulk billed.

        It is necessary to show proof of current cards and current medicare card information.

        There is a list of fees at the reception desk and a full list of other fees that are available upon request.

        patientas will be informed of any out of pocket exspenses they may have to incur.

        Private patients - Level B = $70, Level C = $125, Level D = $145

          External Feedback:

          If you have any concerns regarding this practice that you feel require attention form external bodies,
          you are free to contact the Health Quality and Complaints Commission - GPO Box 3089, Brisbane,

          Phone 07 3120 5999: Fax 07 3120 5998; Email: info@hqcc.qld.gov.au. Website: www.hqcc.qld.gov.au.

          Results of tests or procedures;

            Your treating doctor will advise when they expect results will get bacy to the surgery:

            Depending on test or precedures the doctor will advise when they would like you to return for a follow-up appointment

            This will ensure you receive the appropriate care.

            All consultations are by appointment only with preference given to all emergency or paediatric presentations.


            Miles Medical Centre

            Privacy Policy

            Introduction

            This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information)
            is collected and used within our practice and the circumstances in which we may share it with third parties.

            Why and when your consent is necessary

            When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information
            so they can provide you with the best possible healthcare.
            Only staff who need to see your personal information will have access to it.
            If we need to use your information for anything else, we will seek additional consent from you to do this.

            Why do we collect, use, hold and share your personal information?

            Our practice will need to collect your personal information to provide healthcare services to you.
            Our main purpose for collecting, using, holding and sharing your personal information is to manage your health.
            We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

            What personal information do we collect?

            The information we will collect about you includes:

          • names, date of birth, addresses, contact details
          • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
          • Medicare number (where available) for identification and claiming purposes
          • healthcare identifiers
          • health fund details.
          • How do we collect your personal information?

            Our practice will collect your personal information:

            1.      When you make your first appointment our practice staff will collect your personal and demographic information via your registration.

            2.      During the course of providing medical services, we may collect further personal information.

            3.      We may also collect your personal information when you send us an email or telephone us to make an appointment.

            4.      In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

          • your guardian or responsible person
          • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
          • your health fund, Medicare, or the Department of Veteran's Affairs (as necessary).

             

            Who do we share your personal information with?

            We sometimes share your personal information:

          • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers these third parties are required to comply with APPs and this policy
          • with other healthcare providers
          • when it is required or authorised by law (eg court subpoenas)
          • when it is necessary to lessen or prevent a serious threat to a patient's life, health or safety or public health or safety, or it is impractical to obtain the patients consent
          • to assist in locating a missing person
          • to establish, exercise or defend an equitable claim
          • for the purpose of confidential dispute resolution process
          • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
          • during the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system (eg via Shared Health Summary, Event Summary).
            Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy,
            our practice will not share personal information with any third party without your consent.
          • We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

            Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent.
            If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

            How do we store and protect your personal information?

            Your personal information may be stored at our practice in various forms.

            They can be paper records that are scanned into electronic records into the Medical program.

             

            Our practice stores all personal information securely.

            Paper based information is stored in a secure cabinet, electronic records are stored in an encrypted database in the Medical program that can only be access by approved users e.g. Doctor or practice nurse,
            all staff and contractors must sign a confidentiality agreement.

            How can you access and correct your personal information at our practice?

            You have the right to request access to, and correction of, your personal information.

            Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and email to info@milesmedicalcentre.com.au or
            P.O. Box 83 and our practice will respond within 30 days
            and a fee of $25 may apply

            Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information
            held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Manager email address
            info@milesmedicalcentre.com.au

            How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

            We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
            We can be contacted on 07 46271388 our mailing address is P.O. Box 83, We will respond within 30 days

            You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002.

            Privacy and our website

            All information provided by email is electronic stored in our medical program. Our website records no private information about your visit.

            Policy review statement

            This privacy policy will be reviewed regularly and updated when any changes in the act has occurred, and an update notice will be displayed on the news section of our web site or displayed at reception.